Art.com Reviews

2.2

/5.0

45 customer reviews

24 %

reviewers recommend

Art.com

Art.com, known for its art prints and wall decor, is rated 2.2 out of 5. The rating reflects how art enthusiasts and home decorators view their experience with Art.com. Reviews of Art.com are verified before publication.

How would you rate Art.com?

45 Reviews on Art.com

by Carole442

Jun 16, 2022

CONSISTENTLY - Rude and condescending responses.

After repeated attempts to obtain help logging into the art.com site and receiving curt and unhelpful responses, I am baffled that these people are still in business! Is there an owner there that cares about the business? Reads reviews? I am shopping online a great deal on a current project and have no issues with Amazon, Ballard Designs, Grandinroad, Wayfair, Crate and Barrel, Williams Sonoma, CB2, Pottery Barn and everyone except Home Depot, whose website isn't responsive (the people are friendly and helpful though). Shameful! And it is so frustrating for potential customers looking for help finding their account information.

by Kyle Allen

Jun 13, 2022

Print began to bubble beneath acrylic

We paid over $400.00 for a framed print (acrylic not glass). After just over a year, it's formed large, extremely visible bubbles beneath the print. The art is not exposed to either heat or cold, nor is it in direct sunlight. We reached out to Art.com, given their 100% satisfaction guarantee, but was told that's only valid for 60 days. Be warned.

by Aubree Wheeler

May 25, 2022

They have illegal policies. DO NOT USE THEM!

They consider my gift certificate as a discount. A gift certificate is a form of payment. Not a discount!
Do NOT USE THEM!

by Georgia Reynolds

May 20, 2022

STAY AWAY from these people

I ordered a canvas painting on April 24,2022. I still have not received my order. Production issues they say. Don't have the print for production. But it's still on the website. PLEASE don't order from these people.

by Corey Jimenez

Apr 23, 2022

Seriously?!

This site is ridiculous. I just moved to a house that has hooks for about 50 pictures. I ordered 2 from Art.com on March 2nd... Every time I try to find out where my order is I get "In Production". I don't understand. How can you run a business where print production takes nearly 2 months? On the live chat I was told that they would expedite the shipping. What BS. I wish I would've read the previous reviews prior to ordering. I've bought other prints from Minted.com, Society6.com, and Allposters.com with no problems... Please check out these sites before you order anything from Art.com. Also, you'd think they'd know what they're doing based on the number of sales emails they send. Delete them and shop elsewhere. This company is beyond frustrating.

by Troy Clark

Apr 11, 2022

No. Just no.

I decided to order 4 pieces to brighten a room. All are being sent separately. #1 was a wrapped canvas. It arrived scratched and badly placed on the stretcher, also a much duller print than the pic online. Called to return: they said "here's your refund; dispose of the canvas as you wish." Print 2 arrived: a large trimmed piece of mat was trapped inside the frame. Another refund. "Don't bother to return it." Who knows what the other 2 prints will be like? What a bizarre business model that allows terrible craftsmanship and that gives refunds without having goods returned. They know their products are trash. They're just hoping you don't notice!

by Frederick Reid

Mar 01, 2022

Never Received Purchase

We ordered a framed print well over two weeks ago. FedEx reported that it was damaged. Not a word from Art.com. I finally contacted them and they acknowledged that it was damaged and that they would "expedite" a second one. After a week, FedEx reported that it was delayed. I contacted Art.com and this one is apparently lost. Give me the refund. Lousy customer service and they should also consider switching delivery services.

by Albert242

Feb 25, 2022

I love the artwork I ordered.

I ordered some sunset photos and chose to get them on canvas. I was worried that they
Wouldn't be as vivid on canvas but was pleasantly surprised when I received them. I had a great experience with a Customer Service employee. I actually got a real person to talk to. She was great. I got my pics sooner then I expected. Barb Pinson, Virginia.

by Bobbie906

Feb 19, 2022

The order has arrived damaged.

Good Day,
I have received an order composed of 2 items for a price of 689$ canadian due to the shipping cost.

The order has arrived damaged, not due to shipping in my opinion but poor fabrication as it can be seen on the picture.

I have received good service from Madam Fiona at the online website. They have refunded the damaged item and told me i can sell, donate the damaged items.

Honnestly, I would have expected a refund, and to get a new one free.

I will not buy from Art.com anymore.

by Scott D456

Jan 17, 2022

Poor Quality Framing, Waste of Money

Art.com has an impressive array of prints for framing to choose from, and the frames look great online, so I ordered a large print to be framed. The cost was $300. HOWEVER, even though the framed print arrived on time, two corners of the frame were cracked and weren't sealed properly, and three clips holding the glass in the frame were visible from the front. I sent photos, which are below. Very poor work. I reported it to Art.com. They refunded the full price of the order and told me I could keep it or discard it. They made no apologies for the poor workmanship. I'll never order from them again.

Art.com Q&A

Is Art.com a scam or a legit company?

A legit company. Ordered a 36 x 48 inch canvas print from them and it looks good and was delivered with no damage. Will buy from them again.

by Wallace253 - December 18, 2019

My artwork arrived in Australia damaged. I asked for a new frame. They said they processed a full refund that would take 5 - 10 business days. After 47 business days nothing. I write again and told as of 20 December 2018 (four weeks before I was told a refund was processed) that they no longer do international refunds. So do not buy from this company - you will be ripped off

by Alexis773 - February 15, 2019

Don't be fooled, this company is a scam, they don't deliver and don't refund.

by Minnie Reynolds - February 01, 2019

Answer This Question

What made you choose Art.com over similar businesses?

I found a print and wanted to have it mounted and framed.

by Hailey C. - December 21, 2018

I'm not sure. I think I ordered posters from them years ago. I've known about them for a really long time and I have Picasso/Don Quixote and Matisse/Nude that I don't know where they came from. I'm sure they didn't come framed though, so this was the first time I ordered something framed from them. Might very well be the last.

by Jennings697 - December 15, 2018

Answer This Question

How easy is it to get a hold of customer service at Art.com?

They make their 800 number a bit hard to find and be aware that who you start speaking with has little to no escalation power to resolve more complex matters.

by Lucille230 - January 03, 2021

By being cand to the costumes and understand what the costumes wants to say and don't be rude to them.

by Joshua O. - September 05, 2020

Easy via chat. Reached to them trying to track order since their site was glitchy. They have since fixed the issue.

by Kaylee862 - July 17, 2020

Answer This Question

View All Answers

193 Coupons Available

All Coupons

POPULAR STORES